HELP CENTER
Frequently Asked Questions
Find quick answers to the most common questions about our generators, services, rental, and support.
PRODUCTS & GENERATORS
What generator brands does Capital Power carry? ▼
We carry Cummins, Perkins, Volvo Penta, John Deere, Kubota, and Denyo — covering a range from 9 KVA up to 3500 KVA. All units are sourced through authorized channels and come with full manufacturer warranties.
Do you sell both open and silent type generators? ▼
Yes. We offer open-frame, soundproof (canopy), and containerized generator sets depending on your environment and noise requirements. Our engineers can recommend the right configuration for your project.
What power range do your generators cover? ▼
Our portfolio spans from 9 KVA for small commercial setups all the way to 3500 KVA for heavy industrial and infrastructure projects. We can also configure parallel sets for even higher demands.
Are the generators SASO compliant? ▼
All equipment we sell complies with Saudi Standards (SASO) and relevant international specifications. We maintain full quality control documentation for every unit.
GENERATOR RENTAL
What rental periods are available? ▼
We offer daily, weekly, monthly, and long-term rental contracts. Whether you need a generator for a one-day event or a multi-year infrastructure project, we have flexible packages to match.
How quickly can you deliver a rental generator? ▼
We offer same-day emergency delivery anywhere in the Kingdom of Saudi Arabia. Standard delivery is scheduled within 24–48 hours. Our fleet is pre-tested and ready for immediate deployment.
Is fuel included in the rental price? ▼
Rental prices typically do not include fuel unless a full-service contract is agreed upon. We can arrange fuel supply and refueling as part of a comprehensive support package. Contact us for a custom quote.
Do rental generators come with an operator? ▼
Operator services can be included upon request. Our certified technicians can be assigned to supervise and operate the generator on-site for the duration of your rental period.
MAINTENANCE & SERVICE
What types of maintenance contracts do you offer? ▼
We offer four tiers: Basic (quarterly visits), Standard (bi-monthly), Premium (monthly), and Elite (monthly + 24/7 on-call priority). All plans include preventive checks, oil/filter service, load testing, and a technical report.
Do you provide emergency breakdown support? ▼
Yes. Our 24/7 technical support line is always active. Contract clients benefit from priority response times. Emergency technician dispatch is available across Riyadh, Jeddah, Dammam, and other major cities.
Can you maintain generators you didn't sell us? ▼
Yes. We service all major generator brands regardless of where they were purchased. Our certified engineers follow OEM-specified service procedures for Cummins, Perkins, Volvo, John Deere, Kubota, Denyo, and more.
SPARE PARTS
Do you stock genuine OEM spare parts? ▼
Yes. We maintain a dedicated warehouse in Riyadh stocked with original OEM parts for Cummins, Perkins, Volvo, John Deere, Kubota, Denyo, and many other brands. We guarantee authenticity on every part.
How fast can you ship spare parts? ▼
In-stock parts are dispatched same-day from our Riyadh warehouse. Delivery across the Kingdom typically takes 1–3 business days depending on destination. Urgent orders can be expedited.
Can you source parts for older or discontinued models? ▼
In many cases, yes. Our procurement team has access to an extensive international supplier network. Contact us with the model number and part reference and we'll confirm availability and lead time.
COVERAGE & GENERAL
What areas do you serve? ▼
We serve all regions of Saudi Arabia — Riyadh, Jeddah, Dammam, Makkah, Madinah, Tabuk, Abha, and more. We also extend services to select GCC countries. Contact us for project-specific coverage confirmation.
Do you offer free engineering consultations? ▼
Yes. All initial engineering consultations are complimentary. Our team will assess your power requirements, site conditions, and recommend the optimal solution — at no cost and with no obligation.
How long has Capital Power been operating? ▼
Capital Power has over 14 years of hands-on experience in the Saudi generator market. We have served 500+ clients across industrial, commercial, and institutional sectors throughout the Kingdom.
How do I request a quote? ▼
You can request a quote by calling us, sending a WhatsApp message, or using the contact form on our website. Provide your power requirement (KVA), location, and intended use, and we will respond within one business day.
STILL HAVE QUESTIONS?
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