HELP CENTER
Frequently Asked Questions
Find quick answers to the most common questions about our generators, services, rental, and support — and if yours isn't here, our team is one call away.
PRODUCTS & GENERATORS
What generator brands does Capital Power carry? ▼
We carry Cummins, Perkins, Volvo, Baudouin, John Deere, and Lister Petter — covering a range from 9 KVA up to 3,500 KVA. All units are sourced through authorized channels and come with full manufacturer warranties.
Do you sell both open and silent type generators? ▼
Yes. We offer open-frame, soundproof (canopy), and containerized generator sets — chosen based on your environment and noise requirements. Our engineers will recommend the right configuration for your project.
What power range do your generators cover? ▼
Our portfolio spans from 9 KVA for small commercial setups all the way to 3,500 KVA for heavy industrial and infrastructure projects. And we can configure parallel sets for even higher demands.
Are the generators SASO compliant? ▼
All equipment we sell complies with Saudi Standards (SASO) and relevant international specifications. We keep full quality control documentation for every unit — and share it on request.
GENERATOR RENTAL
What rental periods are available? ▼
We offer daily, weekly, monthly, and long-term rental contracts. Whether you need a generator for a one-day event or a multi-year infrastructure project, we have a package that matches — priced clearly.
How quickly can you deliver a rental generator? ▼
We offer same-day emergency delivery anywhere in Saudi Arabia. Standard delivery is scheduled within 24-48 hours. Our fleet is pre-tested and ready for immediate deployment.
Is fuel included in the rental price? ▼
Rental prices typically don't include fuel unless a full-service contract is agreed. We can arrange fuel supply and refueling as part of a full-service package — just ask, and we'll price it out clearly.
Do rental generators come with an operator? ▼
Operator services can be added on request. Our certified technicians can be assigned to supervise and operate the generator on-site for the full duration of your rental period.
MAINTENANCE & SERVICE
What types of maintenance contracts do you offer? ▼
We offer four tiers: Basic (quarterly visits), Standard (bi-monthly), Premium (monthly), and Elite (monthly + 24/7 on-call priority). Every plan includes preventive checks, oil and filter service, load testing, and a full technical report after each visit.
Do you provide emergency breakdown support? ▼
Yes. Our 24/7 technical support line is always active — contract clients benefit from priority response times. Emergency technician dispatch is available across Riyadh, Jeddah, Dammam, and other major cities.
Can you maintain generators you didn't sell us? ▼
Yes. We service all major generator brands regardless of where they were purchased. Our certified engineers follow OEM-specified service procedures for Cummins, Perkins, Volvo, Baudouin, John Deere, and Lister Petter.
SPARE PARTS
Do you stock genuine OEM spare parts? ▼
Yes. We maintain a dedicated warehouse in Riyadh stocked with original OEM parts for Cummins, Perkins, Volvo, Baudouin, John Deere, and Lister Petter. Authenticity guaranteed on every part.
How fast can you ship spare parts? ▼
In-stock parts are dispatched the same day from our Riyadh warehouse. Delivery across the Kingdom typically takes 1-3 business days depending on destination — and urgent orders can be expedited.
Can you source parts for older or discontinued models? ▼
In many cases, yes. Our procurement team taps into an extensive international supplier network. Send us the model number and part reference and we'll confirm availability and lead time — usually within a day.
COVERAGE & GENERAL
What areas do you serve? ▼
We serve every region of Saudi Arabia — Riyadh, Jeddah, Dammam, Makkah, Madinah, Tabuk, Abha, and more — and extend services to select GCC countries. Contact us to confirm coverage for your specific project.
Do you offer free engineering consultations? ▼
Yes. All initial engineering consultations are complimentary. Our team assesses your power requirements and site conditions, then recommends the optimal solution — at no cost and with no obligation.
How long has Capital Power been operating? ▼
Capital Power has over 15 years of hands-on experience in the Saudi generator market. We've served 500+ clients across industrial, commercial, and institutional sectors throughout the Kingdom — since 2011.
How do I request a quote? ▼
You can request a quote by calling us, sending a WhatsApp message, or using the contact form on our website. Share your power requirement (KVA), location, and intended use — we respond within one business day.
STILL HAVE QUESTIONS?
Reach Our Team Directly
Our engineers and sales team are available around the clock to answer your questions and guide you to the right solution — no scripts, real answers.
GET IN TOUCH
Ready to Power Your Project?
Get a free consultation and a custom quote from our engineering team — no obligation, fast response.
