Privacy Policy

1 Information We Collect

We may collect information about you in a variety of ways. The information we may collect via our website includes:

• Personal Data: Name, email address, telephone number, company name, and similar contact details you voluntarily provide when requesting a quote, filling a contact form, or communicating with us.
• Usage Data: Information automatically collected when you visit the website, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
• Communications: Records of correspondence if you contact us by email, phone, or WhatsApp, including any files, documents, or attachments you share.

2 How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotations, technical advice, and customer support.
• Process and fulfill service requests, rental agreements, and purchase orders.
• Send administrative communications such as order confirmations, service updates, and scheduled maintenance reminders.
• Improve our website, services, and overall customer experience based on feedback and usage patterns.
• Comply with applicable laws and regulations in the Kingdom of Saudi Arabia.

3 Disclosure of Your Information

We may share your information in the following limited situations:

• Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or serving you, subject to confidentiality obligations.
• Legal Requirements: If required by law, regulation, court order, or governmental authority in Saudi Arabia or other applicable jurisdictions.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Client records related to service contracts and transactions are retained for a minimum of 5 years in accordance with Saudi commercial regulations.

5 Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6 Your Privacy Rights

Under the Personal Data Protection Law (PDPL) of Saudi Arabia, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent at any time for processing based on consent.
• Lodge a complaint with the National Data Management Office (NDMO) if you believe your rights have been violated.

To exercise any of these rights, contact us at the details in Section 10.

7 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse all or some browser cookies. However, disabling cookies may affect the functionality of certain parts of our website.

8 Third-Party Services

Our website may contain links to third-party websites or may embed third-party services (such as Google Maps, WhatsApp, or social media platforms). We have no control over the content, privacy policies, or practices of any third-party sites and accept no responsibility for them. We encourage you to review the privacy policies of any third-party services before providing them with your information.

9 Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the 'Last updated' date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10 Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: